Unable to Complete the Captive Portal Sign In Tap the name of the network and tap Forget to remove the connection. If you need to correct the password, return to the Wi-Fi menu. Confirm the required password with your IT department. If you are unable to connect to the network and the date and time settings are correct, you may have the incorrect password for the network.If you corrected the date and time, return to the Wi-Fi menu. Go to Settings > General > Date and Time and set the correct date and time on the instrument.Troubleshooting Captive Portal Connectivity Unable to Connect to the Network Complete the necessary steps for the captive portal.You will be redirected to the captive portal.
Tap the notification to sign into Wi-Fi. If you do not see a notification reading “Sign into Wi-Fi Network,” tap the button in the top right corner to toggle the menu. 
Swipe down from the top edge of the screen to pull down the Quick Access menu. Note: If the network has a captive portal, you will see a notification reading “Sign into Wi-Fi Network” in the notification bar. Press the Home button to return the the Home Screen. Enter a password or any other required information and tap Connect. Tap the name of the network with the captive portal. This article will provide instructions on how to access a captive portal for your network on the EnSURE Touch. Some Wi-Fi networks require users to access a captive portal through a browser to accept terms and conditions or verify credentials before accessing the internet.
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